FROM: FEDERAL EMERGENCY MANAGEMENT AGENCY
Be on the Lookout for Scams and Frauds After a Disaster
CHARLESTON, W. Va. -- West Virginia residents whose properties were damaged in the recent storms are warned to be alert for and report any potential fraud during recovery and rebuilding efforts, Federal Emergency Management Agency officials said today.
The aftermath of a disaster can attract opportunists and con artists. Homeowners, renters and businesses can follow some simple steps to avoid being scammed.
Be suspicious if a contractor:
Demands cash or full payment up front for repair work;
Has no physical address or identification;
Urges you to borrow to pay for repairs, then steers you to a specific lender or tries to act as an intermediary between you and a lender;
Asks you to sign something you have not had time to review; or
Wants your personal financial information to start the repair or lending process.
To avoid scams:
Question strangers offering to do repair work and demand to see identification;
Do your own research before borrowing money for repairs. Compare quotes, repayment schedules and rates. If they differ significantly, ask why;
Never give any personal financial information to an unfamiliar person; and
Never sign any document without first reading it fully. Ask for an explanation of any terms or conditions you do not understand.
Disasters also attract people who claim to represent charities but do not. The Federal Trade Commission warns people to be careful and follow some simple rules:
Donate to charities you know and trust. Be alert for charities that seem to have sprung up overnight.
If you’re solicited for a donation, ask if the caller is a paid fundraiser, who they work for, and the percentage of your donation that will go to the charity and to the fundraiser. If you don’t get a clear answer — or if you don’t like the answer you get — consider donating to a different organization.
Do not give out personal or financial information – including your credit card or bank account number – unless you know the charity is reputable.
Never send cash: you can’t be sure the organization will receive your donation.
Check out a charity before you donate. Contact the Better Business Bureau’s Wise Giving Alliance at www.give.org.
If you believe you are the victim of a contracting scam, price gouging or bogus charity solicitations, contact local law enforcement and report it to the West Virginia office of the Attorney General. Call the Consumer Helpline at 1-800-368-8808 or find a complaint form online at www.wvago.gov/consumers.cfm.
Many legitimate persons -- insurance agents, FEMA Community Relations personnel, local inspectors and real contractors -- may have to visit your disaster-damaged property. Survivors could, however, encounter people posing as inspectors, government officials or contractors in a bid to obtain personal information or collect payment for repair work. Your best strategy to protect yourself against fraud is to ask to see identification in all cases and to safeguard your personal financial information. Please keep in mind that local, state and federal employees do not solicit or accept money for public services.
All FEMA employees and contractors will have a laminated photo ID. A FEMA shirt or jacket alone is not proof of identity. FEMA generally will only request an applicant's Social Security or bank account numbers during the initial registration process. However FEMA inspectors may require verification of identity. FEMA and U.S. Small Business Administration staff never charge applicants for disaster assistance, inspections or help to fill out applications. FEMA inspectors verify damages but do not recommend or hire specific contractors to fix homes.
FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.
